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Customer Care Specialist

Division:
Avast employee DPT
Location:
Czech republic - Prague
Career Level:
Experienced (Non-Manager)
Education:
High School or equivalent
Category:
Customer Care
Job type:
Full-time

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Job Description:

Avast Software (www.avast.com), maker of the world's most popular antivirus, protects over 400 million computers and mobile devices with our security applications. In business for over 25 years, Avast is one of the oldest companies in the computer security business, with a portfolio covering everything from free antivirus for PC, Mac, and Android, to premium suites and services for business – offered in about 40 languages.

Based in Prague, Czech Republic, with offices i.e. in the USA, Canada, Germany, the Netherlands or Taiwan, Avast Software employs some of the brightest new talent in the IT industry, from around 30 different nations.

For our team in Prague we are currently looking for:

Customer Care Specialist

 

with focus on customer retention. You will become a member of our multicultural in-house customer care team and help maintain top Avast customer experience.

 

What you will do:

  • You will solve problematic customer situations and focus on retaining customers
  • You will communicate offline with customers all over the world via email or tickets
  • You will provide day to day support and care to Avast users
  • You will communicate with distributors in order to solve customer issues
  • Your working hours will be flexible

 

What we need:

  • Great communication skills
  • Fluent English
  • Another major European language is a plus
  • Previous experience at customer facing role
  • Interest in technologies
  • Independent personality
  • And a quick learner!

 

What we offer:

  • Great benefits: food and drink provided all day by the company, game room, music studio, fitness center, golf simulator, library, language lessons and much more
  • Flexible working hours, home office
  • Cafeteria benefit system, multisport card
  • 25 days of holiday, 5 sick days
  • The chance to join a major global tech company
  • Many opportunities for professional growth
  • Amazing and truly international work environment

 

Sounds like fun? We look forward to hearing from you!