Avast is your place to innovate

Voted Czech Republic's Best Employer

Technical Support Specialist (native German)

Division:
CUSTOMER SERVICES
Location:
Czech republic - Prague
Career Level:
Experienced (Non-Manager)
Education:
High School or equivalent
Category:
Customer Care
Job type:
Full-time

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Job Description:

AVAST Software (www.avast.com), maker of the world's most popular antivirus, protects over 400 million computers and mobile devices with our security applications. In business for over 25 years, AVAST is one of the oldest companies in the computer security business, with a portfolio covering everything from free antivirus for PC, Mac, and Android, to premium suites and services for business – offered in about 40 languages.

Based in Prague, Czech Republic, with offices in the U.S., Germany, and Asia, AVAST Software employs some of the brightest new talent in the IT industry, from around 30 different nations.

 

Our SMB team with business running around the globe is building a brand new Support team at our Headquarters in Prague, Czech Republic. You will become a member of this exciting team and support our German speaking partners.

 

What you will do:

Passionately provide L1 phone, ticketing, email and remote technical support to the company’s customers and business partners

You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the case

Be committed to “being there” for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution!

Provide follow-up customer contact to ensure satisfactory resolution of incidents

Co-operate with other members of the technical support team, sales team and other departments

 

What we need:

Previous experience with technical support

Extensive knowledge of Window’s client OS’s (XP, Vista, Windows 7 & 8) and Windows server OS’s (Server 2003, Server 2008 all versions and Server 2012 all versions)

Basic knowledge of using command line interface and a sound knowledge of networking protocols (UDP, TCP etc.)

Some knowledge on editing registry and a basic understanding of Linux

Understanding of DCOM, WMI, performance counters, event logging, diagnostic tools & Windows services

Some knowledge with Active Directory, Networking knowledge (DNS, IIS, firewall, ports, and routing)

Native German speakers, as you will support German customers

English on a communicative level

Great communication skills, customer-oriented attitude

 

 

What we offer:

No shifts, no oncalls, no nights – just standard business hours

Great benefits: food and drink provided all day by the company, game room, music studio, fitness center, golf simulator and much more

The chance to join a major global tech company

Many opportunities for professional growth

Amazing and truly international work environment

25 days of holiday, 5 sick days

Cafeteria benefit system

 

Sounds like fun? We look forward to hearing from you!